Hacked website cleanup and malware removal in South Florida

Signs your site may be compromised

Some compromises have few visible signs. The damage often sits where you rarely look: in search results, in pages that only appear on phones, or in files a casual check never opens.

Any of these signs warrants investigation. You do not need to confirm all of them, or even confirm one for certain, before picking up the phone.

• ▸Your site redirects visitors to strange pages, sometimes only on phones
• ▸Google shows spam pages or nonsense words under your domain
• ▸Admin users appear in WordPress that you did not create
• ▸Browsers flash a red warning before your homepage loads
• ▸Your host suspends the account or emails you about malware
• ▸Customers say your site took them somewhere else

What to do right now

The wrong first move can slow down a proper cleanup. Do these things, in this order, before anything else.

If your host already suspended the account, leave it alone. Do not restore an old backup on your own: backups may contain malware or vulnerable software and need checking before they are useful.

• ▸Do not panic delete files, posts, or the whole site
• ▸Change every password: hosting, WordPress admin, FTP, database
• ▸Screenshot anything strange so we see what you saw
• ▸Call 844-310-9720 before you touch anything else

What our cleanup covers

Deleting the obvious spam is the easy part. The harder work is figuring out how they got in, because an unresolved vulnerability can allow reinfection.

We also hunt for backdoors: hidden ways to regain access, including malicious code planted in your files or unauthorized accounts left behind.

• ▸Remove injected code, spam pages, and hidden backdoors
• ▸Investigate possible entry points and address identified vulnerabilities
• ▸Restore clean copies of damaged files
• ▸Request a Google review if your site was flagged
• ▸Harden logins, updates, user accounts, and file permissions

We clean a copy, not your live site

We do not experiment on your live website. We take a copy, do the full cleanup there, and test the cleaned copy before shipping it to live.

We do the cleanup work on a copy wherever we can, so your live site is touched as little as possible. The switch to the cleaned version happens only after testing, and we walk you through what changed in plain English.

The honest part

No one can promise a site stays clean forever. Permanent security is not something anyone can honestly sell you.

What actually lowers your risk is boring: address the vulnerabilities found during cleanup, keep software updated, use strong passwords, and know who to call when something looks off. Updates and account security need ongoing attention. Our maintenance plans cover that if you want it handled, and we say so up front instead of pretending a one-time fix is enough.

Who you are calling

SoFlo Web Services is part of J.M. Field, a Fort Lauderdale company serving South Florida businesses since 1993. We work on WordPress, Shopify, WooCommerce, and custom sites built by anyone.

You get plain English and straight answers, with no scare tactics. If it turns out not to be a hack, we will tell you that too.

Questions